Consumer Contracts Regulations 2013

If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in our Terms of Purchase.

If you wish to make a return and end your contract with us, please let us know by doing one of the following:

(a)  Phone or email. Call customer services on 01482 212 098 or email us at Please provide your name, home address and postcode, details of the order (including order number which should begin with 0000) and, where available, your phone number and email address.

(b)  Online. Complete the Pure-Tec customer services form or complete and send the Return Request Form detailed in our Terms of Purchase.

Returning products

All returns are paid by you (The Customer) and require the items to be returned within 14 working days of the return request date. Any return requests placed after the 14-day cooling period will be subject to an additional admin charge for processing the return request which has been submitted. We do not provide an installation service, so if you have used a 3rd party installation service, you will not be eligible for the installation refund.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Pure-Tec Limited, Britannia Road, Goole, East Riding of Yorkshire, DN14 6ET or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01482 212 098 or email us at for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract and we recommend keeping evidence that you sent the goods back, as well as evidence of their condition before you passed them to your courier for return to us (in case your courier damages the goods in transit whilst you are still responsible to us for those goods).

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, see

Please see section 9.3 of our Terms of Purchase for instances where we will pay for the cost of returns. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described in section 9.6 of our Terms of Purchase.

Cost of returns

0kg-20kgs - £10.00

20kgs-70kgs - £25.00

70kgs-100kgs - £50.00

100kgs+ - £150.00

These costs will be deducted from your refund.

Our address:

PureTec Limited
Britannia Road
East Riding of Yorkshire
DN14 6ET